When you book a Brightwild stay, you will be paired with a complimentary team of local Guest Experience Managers. GEMs are available around the clock to assist with everything from extra amenities to dining recommendations, ensuring you feel like a local. Acting as built-in travel agents, they are happy to arrange curated activities or events during your stay. Highly trained and proactive, they’re ready to handle any request or issue, providing seamless service whenever you need it.